by:
Jennifer Clason
These
are simple and effective methods to increase your sales. You
may think that you know what your customer wants, but do you
really? Instead of assuming that you know, why not listen
to the customer and ask questions to find out what it is that
they REALLY want.
1.
Give your customers benefits, not features. Your customers
don't want to know the ins and outs immediately of your products,
they want to know how it benefits them! Save the details of
the product for a secondary page that's NOT on your home page.
You can give some main selling points, but keep the minor
details off the home page and just list benefits.
For
example, let's say you've got a strategy to get your clients
out of debt. Don't tell them step-by-step how it works on
the front page, be vague and leave the small print for another
page. Instead tell them how they can imagine a life with riches
and being debt free! That's a benefit, not a feature!
2.
Keep in communication with potential buyers. I read somewhere
that it takes at least 7 views of your products to get interested
parties to buy them. They're obviously interested if they've
gotten to your site and requested information, why not keep
them informed about your news and updates to the site? You
just may have a future customer.
It's
also a good practice to use a "bookmark this page"
and "tell a friend about this page" tool so you
can get potential buyers for the future. Even if they're immediately
not buying it doesn't mean they won't be back!
3.
Encourage your site visitors to ask questions. Some people
may think they're bothering you or wasting your time to ask
you a question. Extend your open arms to each and every surfer
that comes into your site and encourage them to ask about
your site!
However
if you see the same question coming up over and over again,
it will benefit you and the client both if you create a "Frequently
Asked Questions" page. People usually want immediate
answers to their questions and it saves you the tedious same
responses over and over again.
4.
Make the buying experience easier. Don't ask for information
that you don't need. Instead, ask for the bare minimum information
from the customer so they can "get in, and get out".
And then later on, you can send them a quick thank you note
and a follow up to see how they liked your website.
Don't
make your customer jump through hoops to buy your products.
They'll only get frustrated and put it off for later - and
later may never come!
By
keeping these lines of communication open with your site visitors
and potential customers, you'll find you gain more trust and
credibility with them and in turn, more sales!
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